Chatbot’s AI Performance

Introduction
Integrating AI into your chatbot development ensures a seamless and efficient customer experience for your business.

Understanding Chatbot Performance
How can you evaluate your chatbot’s effectiveness? Consider the following key questions:

• Is your chatbot accurately recognizing subscriber messages?
• How efficient is your AI in responding to customer queries?
• Are all user interactions being addressed effectively?

The “User Messages” Section
The “User Messages” section on your dashboard provides answers to these critical questions.

• Access Full Details:
  Click “View Full Report” in the User Messages section to dive deeper into your chatbot’s performance.

Insights Available in the Full Report

1. Messages Recognized by AI vs. Not Recognized by AI:
   Understand how well your chatbot identifies and interprets user inputs.

2. Messages with Responses vs. No-Responses:
   Analyze where your chatbot succeeded in providing responses and identify gaps.

3. Most Trained Phrases on Frequent Answers (By NLP):
   Track the commonly trained phrases to improve Natural Language Processing (NLP) efficiency and accuracy.