What Are Automated Responses and How to Use Them

What Are Automated Responses and How to Use Them?

Automated Responses are a chatbot feature that allows you to trigger a flow, text, or a predefined reply when a user or customer sends a specific keyword. This helps in automating conversations and providing instant responses based on user input.

How to Set Up Automated Responses

1. Open the Automated Responses Section

   • Navigate to the Automated Responses section in your dashboard.

2. Click on the "Add" Button

   • Tap on the "Add" button to create a new automated response.

3. Set Up the User Message

   • You will see two options:
     • User Message: Enter the keywords that will trigger the response.
     • (Example: If a user types "pricing", the bot can send details about pricing plans.)

4. Configure the Bot Response

   • Choose how the chatbot should respond to the keyword.
   • You can set the response in two ways:
     • Text Format: A simple text message.
     • Flow Format: A predefined chatbot flow.

5. Save the Automated Response

   • Click on Save to store the response settings.

6. Enable Automated Responses

   • After saving, go to the main menu and turn on the automated response to activate it.

Conclusion

Automated responses help businesses engage users instantly by providing quick answers to frequently asked queries. They improve customer experience by making chatbot interactions more efficient and responsive. Make sure to save and enable the response for it to work!

Watch this video to know how to add Option list in the Flow