How to filter contact in the Inbox
Follow these steps to filter contacts in your inbox efficiently:
1. Locate the Dropdown Menu and Filter Icon:
- At the top-left corner of the inbox section, you will find a dropdown menu labeled "All Conversations" along with a filter icon.
2. Filter Conversations by Type:
- Use the dropdown menu to filter conversations based on the type, such as:
- Bot Conversations: View only conversations handled by automated bots.
- Human Conversations: Focus on interactions managed by team members.
3. Access the Main Filter Options:
- Click on the main filter icon to explore additional filtering options.
- Here, you can filter conversations across different communication channels, such as:
- Messenger
- Instagram
- WhatsApp
4. Filter by Chat Assignment:
- Use the filters to differentiate between:
- Assigned Chats: Chats that are allocated to specific team members.
- Unassigned Chats: Chats that are yet to be assigned to a team member.
These steps allow you to navigate and organize your inbox effectively, ensuring you can focus on the conversations most relevant to your workflow.
