How to Enable and Disable the Chatbot via Inbox (for a Particular Contact)
Follow these steps to enable or disable the chatbot for a specific contact:
1. Open the Inbox Section
- Navigate to the Inbox where all conversations are listed.
2. Select the Contact’s Chat
- Click on the conversation of the particular contact for whom you want to enable or disable the chatbot.
3. Check the Bot Status
- If the chatbot is currently active for the contact, you will see a yellow notification bar at the top of the chat, displaying the message:
"The bot is active." - This indicates that the chatbot is currently handling the conversation.
4. Disable the Chatbot
- To disable the bot for this contact, simply tap on the yellow notification bar.
- Once tapped, the bot will be deactivated, and the conversation will be switched to manual (handled by a human agent).
5. Enable the Chatbot Again
- If you want to re-enable the chatbot, locate the bot icon in the conversation interface.
- Tap on the bot icon to reactivate the chatbot for the contact.
Conclusion
By following these simple steps, you can easily enable or disable the chatbot for a specific contact from the inbox. This feature allows you to manage conversations effectively, ensuring that the right balance between automated and human interactions is maintained.
