What Are Custom Fields

What Are Custom Fields?

Custom Fields act as data containers for chatbot messaging. They allow you to store specific information provided by users during chatbot interactions. For example, if your chatbot asks a question and the user responds, their answer will be saved in the custom field associated with that question.

Uses of Custom Fields

• Store user responses for personalization.
• Save details such as name, email, phone number, or preferences.
• Enhance chatbot automation by using stored data in future conversations.

How to Create a Custom Field

1. Open the Flow Section

   • Navigate to the Flow section in your dashboard.

2. Access Custom Fields

   • Click on the Custom Fields option.

3. Create a New Custom Field

   • Click the "Add" button to create a new custom field.

4. Define the Field

   • Assign a name and set the data type (text, number, date, etc.).

5. Save and Use in Chatbot Flow

   • Once created, you can assign this custom field within a chatbot flow to capture user responses automatically.

Custom fields help in storing and utilizing user data efficiently, making your chatbot more interactive and personalized.